Shipping Policy

Thank you for shopping at Tendy Customs! We are committed to ensuring your order arrives safely and on time. Please review our shipping policy for important information about how we handle shipping.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday-Friday) after your payment has been confirmed. Please note that orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

Shipping Rates & Delivery Times

  • Domestic Shipping (within [Your Country]):
    • Standard Shipping: [Insert Rate] | Estimated Delivery: 3-7 business days
    • Expedited Shipping: [Insert Rate] | Estimated Delivery: 2-3 business days
  • International Shipping:
    • Standard International Shipping: [Insert Rate] | Estimated Delivery: 7-14 business days
    • Please note that delivery times for international orders may vary depending on the destination country and customs clearance.

Shipping Carriers

We use trusted carriers such as [Insert Carriers, e.g., USPS, FedEx, UPS, DHL] to ensure your package arrives safely.

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track your package using the provided tracking number on the carrier's website.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may have shipping restrictions due to size, weight, or destination. If your order cannot be shipped to your location, we will contact you promptly.

Customs, Duties, and Taxes (for International Orders)

  • Tendy Customs is not responsible for any customs duties, taxes, or fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery times. We appreciate your understanding in such situations.

Lost or Damaged Packages

  • If your package is los